Can I use my contact lenses prescription to order glasses?
No, although customers’ prescriptions for contact lenses and prescription glasses may look the same, they usually differ. Customers should check their eyesight for the use of glasses and for the use of contact lenses. If customers have any doubts, they can send Visual-Click.com their prescription by email and Visual-Click.com will study what prescription to put on their glasses or contact lenses.
What should I do If/when I receive my prescription glasses or sunglasses and I need to adjust the frames?
If customers need a minor adjustment, any optician can do it for them for free or for a very small amount. If customers continue to have problems with their glasses, please call Visual-Click.com or send an email explaining the problem and Visual-Click.com will try to give customers the best solution.
What material are your lenses made of?
Visual-Click.com uses organic lenses of the lowest weight for most of Visual-Click.com’s frames. Visual-Click.com buys them from the best global lens manufacturers and, after checking them, Visual-Click.com’s opticians adapt them to customers’ glasses. For more information please visit Visual-Click.com’s website.
If I order prescription sunglasses, do the lenses come with the Visual-Click.com’s logo?
Prescription sunglasses lenses are manufactured in external laboratories. For this reason, prescription lenses do not have the brand logo.
Can I use my prescription for glasses to order contact lenses?
No, although a customers prescription for contact lenses and prescription glasses may look the same, they usually differ. Customers should have their eyesight checked for the use of contact lenses and for the use of glasses separately.
Do my contact lenses need any specific maintenance?
The type of maintenance for a customers lense will be recommended by their optometrist or ophthalmologist. Usually, a unique solution is used but there may always be cases in which other cleaning supplements are necessary, as well as a more aggressive disinfection system such as peroxide.
Do you send an invoice with the order?
The order delivery note with the data is included in the package. The invoice can be downloaded in PDF format from the ‘Customer Area’. If customers need Visual-Click.com to make any changes to the invoice or include additional information, they can include their request in the ‘Observations’ section when they are placing the order or send Visual-Click.com an email