How do I know you have processed my order?
Once you’ve completed the checkout process, a receipt will appear on your screen detailing your final order total, your shipping address, and the purchased items. You can print this receipt for your reference. You will also receive an order confirmation per email and you can also find all order details by logging in to MY ACCOUNT by using your email and chosen password.
How do I track my order?
Once your order has been dispatched, you will receive an email with your tracking information. You can also always find all information regarding your order by logging into MY ACCOUNT.
Which payment methods do you accept?
TrekkInn accepts PayPal, Credit and Debit card, Klarna, Apple Pay, Google Pay and DIRECTebanking.
Are my credit card details safe on your website?
All purchases on the TrekkInn website are guaranteed maximum security. TrekkInn takes internet payment security very seriously. When you order online, your bank details are encrypted and sent to their server using the SSL protocol (Secure Socket Layer). This payment protocol is standard and known for transmitting data securely by the internet. They are never stored.
Do you accept returns?
TrekkInn gives you the right to return your purchased item(s) without having to give a reason, at any time within 30 days beginning the day after the day on which you received the goods. You can return any item as long as the item(s) is/are in perfect condition (unused, with labels, in original packaging).