Do I need to create an account to place an order?
No, but if customers do, they can store their billing address, multiple shipping addresses, join Torrid’s mailing list, check their order status and create a wish list that they can share with friends! And Torrid can contact customers if there’s a problem with their order.
Is your site secure?
Yes. All credit card information is encrypted across a secure line. Customers can learn about the encryption Torrid uses on the Verisign logo, located at customers Shopping Cart.
What If I need to change my order after I hit submit?
Once an order is placed, Torrid starts working on it right away. Unfortunately, this means Torrid can’t make changes to an order once it’s placed. In limited circumstances, Torrid may be able to cancel orders if they have not shipped. Please contact Torrid for assistance.
What do I do If something in my order is damaged or missing?
To view Torrid’s returns/exchange policy and instructions, please visit Torrid’s website. Torrid must receive all returns and exchanges, including the replacement of missing or damaged items, within 60 days of the purchase date listed on customers’ receipts.
Does Torrid offer gift boxes or gift wrapping?
Torrid offers gift boxes during the holiday season. Customers can just add them to their order when they’re checking out. Torrid will select the appropriate size and number for the order. Unfortunately, Torrid does not offer gift-wrapping.
Does Torrid offer price adjustments?
Customers may come across price variations due to changing promotions, price adjustments or markdowns during their shopping experience or after their order has been placed. Torrid unfortunately cannot offer price adjustments on any items from prior purchases.
What happens If I use a gift card but an item on my order is sold out?
If customers have used a gift card as payment for their order and an item has sold out, they will receive a refund on the original gift card used for payment. Customers should please allow their credit card anywhere from 24 hours to 7 business days to appear.