Can I cancel or make changes to my order?
Yes, contact Customer Service team at email@example.com as soon as possible to cancel or make changes to an order. Unfortunately, they are unable to add items to an existing order but you are welcome to place a new order for any additional pieces.
Do I need to haver an account to place an order?
No, you can shop without an account. However, they recommend that you register for a The Rake account so that you can start adding your favourite pieces to your wishlist and easily track your orders.
Which payment methods do you accept?
They accept Visa, Mastercard, American Express, Visa Electron, PayPal, Apple Pay, Discover, JCB.
How long does it take before my card is charged?
If you pay by debit card, credit card or PayPal, The Rake will take payment at the point your order is placed on their site.
Are my personal details safe with The Rake?
They keep your personal data private and confidential and only give it out with your consent or if legally permitted to so.