Which payment methods do you accept?
Shopbop accepts VISA, Mastercard, American Express, Discover, JCB, Diners Club, UnionPay and Alipay.
What is your refund policy?
Merchandise must be returned within 30 days and must not be worn, altered, or washed. Merchandise must have all tags attached and be returned in original packaging. Footwear must include the original shoebox in its original condition, without postal labels. Shoebox fees are charged when footwear is returned in a damaged shoe box, or without the original shoebox.
When should I expect my refund?
If your package arrives at Shopbop within the 30-day timeline, your refund will be processed in the original form of payment within 5 business days. You will be notified via email when this transaction has taken place. Your bank may need extra time to process a refund after receiving the information from Shopbop.
Can I modify or cancel my order?
Once an order has been placed, it cannot be modified or cancelled.
Do you have a price-matching policy?
At the time of purchase, Shopbop will match other online retailers’ advertised prices. Please contact them to verify an eligible match. Price match must be on merchandise of identical style and colour and the merchandise must be first quality. The other retailer’s promotions must be visible on their site for verification and the other retailer’s website must be an authorised distributor of the brand. The other retailer’s prices must be published in U.S. dollars. Shopbop does not consider websites that operate as an auction, discounter or liquidator as competitors and therefore will not match the prices of these retailers.