Can I customise my jacket?
Yes! Customers can change the lapel cut and even the colour to achieve a specific contrasting look. Customers can simply purchase the jacket or look they want, then contact Sebastian Cruz Couture immediately after their checkout. Send in the order number and details of customization, and Sebastian Cruz Couture will make the modifications to customers’ orders.
Can I customise my pocket square?
Yes! Sebastian Cruz Couture often does events and weddings where clients request a specific combination of colours to match their ensemble and/or event. As long as fabrics are in stock and colours are available, Sebastian Cruz Couture can do any custom combination! Please note, custom pocket squares are not returnable or exchangeable.
What If I get measured and still need adjustments when I receive my items?
This is totally normal for custom suiting and ready-to-wear suiting. All adjustments, tailoring and final customizations are the responsibility of the customer. Sebastian Cruz Couture does not pay for additional details tailoring expenses. Under special circumstances, some exceptions will apply at the approval of Sebastian Cruz Couture.
How do I know my size?
Sebastian Cruz Couture always recommend purchasing their garments in the same size customers typically wear. If customers are unsure of their size they can always visit their local tailor or department store where they can measure customers. They will easily help customers confirm their sizes!
How do I know my Sebastian Cruz Couture item is authentic?
All items purchased directly from Sebastian Cruz Couture’s website, are guaranteed authentic. Items purchased from other websites or unauthorized dealers, unfortunately, can’t be verified. Please contact Sebastian Cruz Couture’s customer service team for details or questions.
Can I return my unworn non-custom order?
Yes, though there are some exceptions. Everything customers need to know about Sebastian Cruz Couture’s return policy can be found at Sebastian Cruz Couture’s website.
How long does shipping typically take?
All of Sebastian Cruz Couture garments are handmade for every customer! The process is quick; 8-12 business days. Shipping is usually just an additional 2-3 business days. Orders containing just accessories will ship within 24-48hrs. If customers have a special event or occasion that requires the garments to be delivered by a specific date, please contact Sebastian Cruz Couture before making the purchase. Sebastian Cruz Couture is not liable for meeting a deadline that was not expressed to Sebastian Cruz Couture prior to purchase. Sebastian Cruz Couture will always try their best to accommodate customers needs if they contact Sebastian Cruz Couture beforehand.