What forms of payment are accepted?
Sanity accepts VISA, Mastercard, American Express, PayPal, Afterpay, Zip, Humm and Sanity Gift Cards.
When will payment be charged and deducted from my payment method?
Sanity process and deduct payment once the order has been shipped. They do not take payment when the order is placed. You will receive email notification once the order has been shipped.
How do I change or cancel my order?
Your order can be changed or cancelled at any time before your order is shipped. Simply log in to My Account and select the appropriate option. Alternatively, contact Sanity to arrange cancellation of your order.
Why pre-order? Can’t I just buy it when it’s released?
You can, but pre-ordering ensures that you guarantee yourself a copy and that it’s shipped to you as soon as it’s released. Pre-ordering means that you don’t have to remember when a title is released think set and forget and it very often secures you an exclusive or bonus item with it (as advertised as part of the specific pre-order).
I’ve changed my mind. Can I refund my purchase?
You may exchange or receive a refund on your purchase by retaining your invoice. Please contact Sanity with details of the item you wish to refund or exchange.
Note: Shipping charges will only be refunded in the case of a Sanity error. If you have changed your mind about your online purchase, all return shipping charges are the responsibility of the customer.