What is the payment method?
Radley London accepts VISA, Mastercard, American Express, Maestro, Klarna, and PayPal.
Do I have to sign for my parcel?
Radley London use a signed for service with DPD so you will need to sign for the goods when they are delivered. In an event that you are not available DPD will return the goods to a local post office or attempt another delivery. They should leave you a card to indicate what course of action they have taken.
Can I cancel my order?
Under the Distance Selling Regulations, you have the legal right to cancel your order within seven working days from the date of receipt of the merchandise if you send them a notice of cancellation in writing and return the merchandise to them. Please see the cancellation right section of their terms and conditions.
My goods are faulty/damaged, what do I do?
If your goods are damaged or faulty when you receive them, please contact their Customer Services team or +44 (0) 207 741 1055 who will advise you how to return the product to them.
If you request a refund or replacement due to faulty goods, they will assess the faulty products. If appropriate they will either refund you the value of the product and the original delivery charge or action a replacement for which you will not be charged additional postage.
Refunds will be processed within 15 working days from receipt by their Returns Department. Once a refund has been processed you will receive a confirmation email from their Payment Service provider Datacash.
If you request an exchange we will contact you by telephone to refund the original order and action the exchange. This will involve placing a new order and taking payment details from you again. Shipping will not be charged on the exchange order.
If you request a refund they will contact you by email to let you know that the refund has been processed. This typically takes 15 working days. Please allow additional time if you are returning goods from overseas.
What is covered under the Radley guarantee?
Your timepiece is guaranteed against any defective parts or construction for 2 years from the date of purchase. Your guarantee is only valid if you present your original receipt when returning the watch. The guarantee provides you with the rights which are in addition to the consumer statutory rights and therefore do not limit these statutory rights. A full complete after-sales service is also available after the guarantee expires or if a repair is required that is not covered under guarantee.
What is your Returns policy?
Radley London hope that your order will be just what you want. However, if you change your mind about any products in your order you can return them for any reason within 28 days for a refund or exchange. Goods must be unused and in the original packaging. The delivery charge on the original order is non-refundable.
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