Do you accept backorders for out of stock products?
No, Pharma Botanica currently does not have a back order system in place. If an item is out of stock, it will be displayed as unavailable on the website and vice versa if the product has become available you’ll be able to add it to the shopping cart.
What are my payment options?
Pharma Botanica accepts VISA, Mastercard, American Express, PayPal, Afterpay, Alipay, WeChat Pay and Pharma Botanica Gift Cards.
How do I track my order?
It’s very important that you keep handy the 6 digit order number you are provided with upon successfully placing an online order. You would also have received this order confirmation number via email. If you are located overseas please search for your local postal authority. You will receive an email when your order is received and processing has started. You will receive a separate email from Australia Post when your order has been collected from Pharma Botanica’s warehouse. This email will contain a link where you can track your parcel online.
When should I expect my order to arrive?
International delivery times and costs vary according to each country and its postal service. This will be displayed at checkout. As a guide, most parcels will arrive in your country within 8-21 business days. Actual delivery time frames depend on the speed of your local delivery network.
What is your returns policy?
Pharma Botanica does not accept returns for simply changing your mind after purchase, unless they otherwise specify, such as where you cancel your order before they dispatch the goods, and they send you confirmation of the cancellation. Despite the above, nothing in these Terms of Purchase alters any rights you may have under the Australia Consumer Law. Please ensure you retain proof of purchase of purchasing products from Pharma Botanica Site and the goods in question if you are looking at returning your goods.