Why am I seeing scratches on my new Parker Clay bag?
Scratches and natural markings are part of the normal ageing process of full grain leather. As you use your product they will begin to blend into the bag and create the beautiful aged leather look Parker Clay loves. Parker Clay recommends using a leather conditioner every couple of months to help with the ageing process and to keep your product in good condition.
How can I take care of my Parker Clay leather bags?
To daily care for your leather goods, make sure to protect them against excessive sunlight, dryness, moisture, and heat. To clean them, Parker Clay recommends using a gentle leather polish or conditioning product to extend their natural life, colour, and characteristics. Parker Clay sells their own specially formulated leather conditioner here. To minimise damage from spills, wipe the product down as soon as possible with a slightly damp, clean cloth to minimise harsh stain lines. Let the product dry completely, then apply polish or leather conditioner to recondition and re-shine the surface.
How long will it take for my items to ship to me?
Parker Clay will process and package your order within 24 hours during business days (Monday - Friday), excluding federal holidays. Expedited shipping is available at your expense at the time of checkout. You will receive a tracking number by email with your shipping confirmation once your package has been shipped.
How long until my package arrives?
Since shipment times vary depending on your location, every shipment is sent out with a tracking link that frequently updates the progress of the delivery. For domestic orders, the typical delivery times are 3 to 5 days, with the option of expedited shipping during checkout. For international orders, please allow for 14 days for delivery. All customs and duties fees are included at check-out. Please note all International orders are FINAL SALE.
How do I exchange/return my order?
Parker Clay offers free returns and exchanges on US orders for any unused, unaltered merchandise within 30 days of the original purchase date. At this time they are not able to offer returns for international orders. Personalised items are final sales. Please click here to go to their returns and exchange link for the next step.