How can I know the status of my order?
Contact PandaHall‘s customer service team to find out more information or go onto the website and, under “My Order” the order status can be seen.
How long does it take to ship my goods from China to my country?
It depends on the delivery method chosen. All the express delivery methods take about 3-7 working days to arrive.
Does PandaHall offer FREE Shipping?
Yes. PandaHall does offer FREE Shipping by Sea Freight. If the minimum weight of the order is above 300KG and PandaHall will only charge 160USD per order for the handling fee.
What is PandaHall‘s return policy?
They will accept returns on website purchases within 30 days after delivery for any defective items. All defective products can be returned for refund or replacement, PandaHall will also be responsible for the return shipping cost and shipping cost (from China to the customer’s country). The customer is liable to confirm with the PandaHall service team an advisable shipping method.
For non-defective products that are not defective can be returned for refund or replacement, even if just for the product is unsatisfactory for the application, but must apply within seven days from the delivery date. The customer will be responsible for return shipping costs and taxes caused.
Can I make any changes to my order, and how?
Yes. Just submit a ticket or feel free to send an email to firstname.lastname@example.org to cancel or modify orders.