How do I care for my leather products?
The best way to care for full-grain leather is to simply use it with your hands as natural oils condition the leather. If you want to refresh your leather or reduce some marks they recommend using their leather balm or leather cleaning kit. Pad and Quill specially formulated them to refresh, rehydrate, and weatherproof your leather as it ages. For the ultimate leather TLC, check out their leather care article on their website!
What is the 100% satisfaction guarantee & 30-day money-back promise?
Benjamin Franklin once said, “In this world, nothing can be said to be certain- except for death and taxes.” Well, there is a third thing he didn’t mention and that’s Pad and Quill‘s guarantee. For the first 30 days, if you are not 100% satisfied with your Pad and Quill item, no matter the reason why, send it back in like-new condition for a refund. They aren’t able to extend this guarantee to personalised cases, those are built just for you. No one else quite has your impeccable taste.
What does the lifetime wood warranty entail?
Stuff happens to cases. Dogs happen, cats happen, kids especially happen… Sometimes it’s forgetting your iPhone or iPad on the roof of your car that happens. Trust Pad and Quill, they’ve been around for 10 years and have seen it all. For the life of your wooden frame iPhone or iPad case, they will replace your wood cradle and ship it back to you, free of charge. Please contact customer service and let them know you are sending in your case for a facelift. Pad and Quill will send you back a very happy one with all-new wood. Their repair team loves good jokes so please include one in your package to brighten their day!
How do warranty repairs work?
At Pad and Quill, they know that you work hard and play hard, and will do their best to get you back into the groove of things. All repairs must be sent in and approved by their repair team. Please visit their"Returns, Repairs, and Changes” section on their website to get the ball rolling.
When will I receive my order?
Most items will generally head out the next business day. If the item is a pre-order, the shipping timeline will appear throughout the process. Pad and Quill tries their best to keep you in the loop upon colour selection, checkout, and on your receipt.
Do you ship internationally?
Pad and Quill does ship Internationally! They ship using FedEx International Priority, they’ll ship almost anywhere globally in 2-3 Days.