When can I expect to receive my order?
Once an order has been submitted, it is generally dispatched within 24 - 48 hours from OtterBox‘s distribution centre in the Netherlands. Delivery takes approx. 5 - 7 working days. Note: A Working Day is any day (other than Saturday or Sunday) on which legal business can be conducted. Please keep in mind; these time frames include their processing period, which can take up to 72 business hours.
How long is my OtterBox product under warranty?
OtterBox Ireland warrants their products against defects in material or workmanship for a period of two years from the original date of purchase of the product by a consumer (the “Warranty Period”). You can read more about the warranty on their website.
Are battery products eligible for expedited shipping?
Battery products are not eligible for expedited shipping.
Which select countries does free shipping extend to?
Free shipping on orders over €34 applies to Ireland, UK (Mainland), Germany, France, Sweden, The Netherlands, Belgium, Italy, Switzerland, Finland, Portugal, Austria, Denmark, Spain, Poland and Luxembourg.
Will I need to pay import duties or taxes on receipt of products?
If you are located outside of the European Union, you may be subject to additional import taxes or customs tariffs as determined by your country of residence. Such import duties do not apply to shipments within the European Union.