How long does international shipping take?
International shipping is currently delivering in 3-5 business days, excluding public holidays. During sales and promotional events, delivery may be longer than specified times.
What payment methods do you accept?
Oroton accepts VISA, Mastercard, American Express, Union Pay, PayPal, Paypal Pay In 4, Afterpay, Klarna, Oroton Gift Cards/Credit Notes, Google Pay, Apple Pay, WeChat Pay and Alipay.
Can I cancel my order?
Most online orders are fulfilled from Oroton’s Sydney warehouse within a few hours, but please contact them and they may be able to cancel your order. Cancellation requests are not guaranteed.
Do you accept returns?
Yes, full price items in their original condition with tags intact can be returned for a refund. Final Sale, discounted items, pierced earrings and face masks cannot be returned unless deemed faulty. For refunds, all item(s) must be in their original condition and returned within 14 days of receiving your delivery.
When should I expect my refund?
Once your parcel arrives at Oroton’s head office, your refund will be processed back to the same account you’ve used to make your purchase in 3-5 business days. Any orders made via Afterpay, Klarna, Paypal Pay In 4 will be refunded and Oroton will cancel any future payments.