What are the shipping costs?
Netvue provides free shipping for all orders made on the official online store. Netvue uses the best carriers in the business to make sure your orders get to you ASAP. However, they are NOT responsible for any tariff or customs fee, duty, tax, or brokerage fee (if needed). These fees are the recipients’ responsibility.
Is there a limit to how much I can purchase?
Due to the size limitation of express parcels, Netvue has limited the number of purchases per order. If you need to buy a larger number of products, please place multiple orders or contact their customer service.
Can I cancel my order after it has been placed?
Generally, orders that have been shipped out cannot be cancelled. If you want to cancel the order(s) that have been dispatched, you will be responsible for the shipping charges. Netvue is not responsible for any duty or any charge.
How long will it take to deliver my purchase?
All orders made on Netvue’s official online store will be processed within 3-5 business days. For the USA, it may take 10-20 days for delivery. For Canada, it may take 20-40 days for delivery. For Europe, it may take 10-20 days for delivery.
What forms of payment does Netvue accept?
Netvue accepts any major credit card holders like MasterCard, Visa, and JCB. PayPal, GooglePay and ApplePay are also accepted.