What is the payment method?
masviva accepts VISA, Mastercard, Maestro, SOFORT, AMEX, Amazon Pay, Klarna, and PayPal.
Do you ship worldwide?
Yes, they ship worldwide.
What to do if I receive a damaged/defective or wrong item?
You can contact their support team at the following contact details, the best thing to do is to send them a short email stating the order number and a brief description of the problem (defect, wrong size, etc.), they will then contact you immediately to clarify.
The cost of returning the item to them is not borne by masviva, but by the customer.
Please note that they can only guarantee the correct processing of the return if you enclose the delivery note and/or the order number and your name with the return.
kiwi mobile GmbH
What is the cancellation period?
You can cancel the order within fourteen days without giving any reasons. The cancellation period is fourteen days from the day you have purchased the product.
In order to exercise your right of withdrawal, you must send a clear declaration to them (kiwi mobile GmbH, Wiesenstraße 21a 2, 40549 Düsseldorf, email address: info@kiwimobile) (e.g. a letter sent by post, fax, or email) Inform your decision to withdraw from this contract. To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.