Are light bulbs included with your light fittings?
Where stated, light bulbs are included with fittings. Where light bulbs are not included, you’ll find suggested light bulb choices for your fitting clearly indicated in “related products” located underneath the price on the individual listing. You can also easily find any light bulb by using Lyco’s quick and easy Bulb Finder Tool. Some of their fittings have integrated LEDs and therefore do not require bulbs.
Do you offer a guarantee?
Yes, Lyco offers a two-year guarantee on all their light fittings. Many products also carry a manufacturers’ extended warranty that can range from 2 - 20 years. Should the guarantee information not be clear on any product, simply call our customer services team and they’ll be happy to give you the specific information. And for your peace of mind - in the rare event that an item does not work as it should - Lyco will happily organise a replacement for you, or discuss suitable repair options.
How do I know my credit card details are safe when I place an order?
Lyco’s entire site is secure by way of 128-bit SSL (Secure Socket Layer) encryption, which is the Industry Standard for safe online shopping. The small ‘padlock icon’ to the left of the URL bar at the top of the page confirms the security of their site. In addition, your personal data is totally protected and they never store credit card details.
How do I know my order has been received?
When you order online, you’ll see your Order Confirmation on the screen after your payment has been processed. Lyco then follows this up with an emailed Order Confirmation, so you can be confident that your order has been received and is being processed.
Can I change or cancel my order once it has been placed?
Lyco processes orders very quickly – often within minutes of them being placed online - so if you would like to change or cancel your order, please contact their customer service team as soon as possible. If your order has been dispatched, then Lyco will be unable to change your order but you’ll be able to take advantage of their convenient ‘Change Your Mind’ guarantee and simply return any unwanted items to us for a refund.