Which payment methods are accepted at Luca + Grae?
At Luca + Grae Visa, Mastercard, American Express, Apple Pay, Diners Club, Discover, Elo, JCB, PayPal, Shop Pay, Venmo are all accepted.
Does Luca + Grae ship globally?
Yes, Luca + Grae ships internationally.
When will my order be shipped?
Luca + Grae processes and ships orders placed before 2 pm MST within 48 hours, Monday - Friday (excluding holidays). You will receive a confirmation email after you place your order as well as a confirmation email after your order is shipped.
Why do some international customers have to pay to receive their packages?
All countries worldwide require different customs regulations and fees associated with such. Unfortunately, Luca + Grae does not determine the customs and duties fees and/or shipping rates to international locations. The customer will need to assume all fees associated with international shipping procedures.
Can I exchange my item for a new size?
Yes! However, due to high demand and popularity, Luca + Grae cannot guarantee the item you’d like to exchange will be in stock. At this time, Luca + Grae is unable to offer exchanges on International orders.