What if an item was lost or damaged during shipping?
If your item was damaged during shipping, you are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service photographs clearly showing the problem with the item and its courier number as soon as possible. Please also provide “Proof of Damage” documentation from your courier. Alternatively, you can open the item in front of the delivery person and if you find that it was damaged during shipping, you can reject it, contact LightInThebox saying you rejected the package and they will then ship you a new item immediately.
Can I cancel my order?
Most of LightInThebox products can be cancelled up until they are shipped for a full refund. If your order status is Draft or Pending, you can easily delete/cancel your order by yourself. If your order status is “Processing”, you can select “cancel this order” to cancel your order. Unfortunately, once an order has been shipped, it can no longer be cancelled.
How does your 7 Days No Reason Returns work?
If you are not satisfied with your purchase, and the product is still in brand new condition, LightInThebox can arrange the refund of the item price. You will be responsible for paying the return shipping fees. Please submit a “Return or Exchange” ticket within 7 days of the order being received. Items that can be returned/refunded within 7 days of receiving must be in the original packing with tags, in brand new condition, unwashed, unworn, unused, and unaltered.
Are there items that are non-returnable?
Yes, LightInThebox cannot accept returns on items outside the warranty time frame, wedding and party jewellery, customised items, face masks as well as made-to-order items.
Which payment methods do you accept?
LightInThebox accepts Mastercard, VISA, Amex, Discover, Diners Club, JCB, Maestro and PayPal.