Is Kicks-Crew legit?
Kicks Crew is 100% authorised and licensed suppliers and imports mostly from Europe and America and occasionally, from other countries, like Canada, Japan, Singapore and so forth.
What is the shipping cost to Ireland?
Kicks Crew has a standard fee of $50 per order. For more information go to the shipping info page.
How do I track my order?
Kicks Crew will email a tracking number once the order is shipped.
You can track your parcel by visiting the courier’s online tracking system and please note that it might take up to 24-48 hours for the courier to update the shipment status after the order is picked up.
Can I return my purchase?
If you are not fully happy with the purchase you received, please let Kicks Crew know within 7 days of the delivery date. Returns will only be accepted granted that the item is in its original state and with the Kicks Crew tags attached.
Please take note that you will be responsible for the return shipping fee.
Once the item is returned to Kicks Crew successfully, you will be entitled to a refund, 85% of the product price, because the initial delivery fee and restocking fee (15% of the product price) will be deducted from the transaction amount.
Please contact the Kicks Crew’s customer service team before returning any products.
** Return of items will not be accepted if the products/ boxes are damaged/ not in their original condition, or if the tags are removed.
What is the currency? Can I change it?
Kicks Crew products are listed in USD only and the exchange rate may vary depending on your payment methods.
What does “New + Defect” mean?
Kicks Crew offer brand new shoes with defects at a lower price. To be able to view the defects, you will first have to place the order. Thereafter the customer service team will send you the defect details by email.
To place an order for a “New + Defect” sneaker, just go to the sizes and if the item is available as a defect, you can choose the option.
If you are not happy with the defects after reviewing the condition of the sneaker, Kicks Crew will fully refund your order.
All defective shoes are brand new and unused.