What is the payment method?
Jura Watches accepts credit cards, Paypal, bank transfer, LMG cards and finance (using Hitachi). Jura Watches enrolled in the American Express SafeKey scheme.
How can I cancel the order?
For distance selling orders, under the Consumer Contracts Regulations 2014, when buying an item online, a customer is allowed to return an item if they simply change their mind. A customer has the right to cancel at any time from the moment they place their online order, and up to 14 days from the day they receive the goods. The customer then has a further 14 days from the date they notify the retailer of their cancellation to return the goods. There are exemptions to online returns which include tailor-made/personalized goods. For full details, please refer to our returns policy.
If my item is faulty. What do I do?
If an item is faulty, under the Consumer Rights Act 2015, a customer has an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund. This right is limited to 30 days from the date the customer took ownership of the goods. If an item is faulty and needs to be returned, the customer does not need to pay postage costs for the return of the faulty item. If a customer is asked to return an item that arrived damaged, not as described or faulty, the retailer should refund the total cost of the return. An item can be defined as ‘faulty’ if it does not meet the performance specifications described by the manufacturer. In some instances, we may need to send an item back to the manufacturer for them to determine whether an item has a fault.
When will I get my refund?
Jura Watches aims to process the refund the same day they receive it but please allow up to 7-10 working days for this to be processed.
Can I return the item?
Please return your item along with the original receipt. The watch will need to be packaged as you received it including any free gifts or accessories that you received. The item must be returned complete with the original box in brand new condition. Refunds will not be processed unless all items, including free gifts, have been returned. This refund policy only applies to watches sold via the website, for their store’s policy’s please contact the store directly.