What forms of payment does IPromo accept?
For first-time buyers, IPromo accepts most major credit cards, ACH, or wire payments. IPromo also can accept purchase orders from qualifying current clients. If customers have already worked with IPromo before, ask your consultant for a IPromo Credit Application. Please keep in mind that certain products may require prepayment, even for current clients.
How fast will I get my order?
Each product has its own production time. See the Description section for details on any product. Depending on the location and the shipping method, shipping can take 1-5 days. One of IPromo‘s consultants will be happy to help meet any schedule needs. And if clients need something fast, check out IPromo‘s 24 Hour Rush.
Can I cancel my order?
Because most of IPromo‘s products are custom manufactured for clients, IPromo is unable to cancel once we start the order. If no decoration has occurred yet, IPromo may be able to return it to the manufacturer for a restocking fee. IPromo will do everything they can to help their clients control their costs. If in the event IPromo is unable to fulfil the order, the client’s order will be refunded.
What if I receive less than I ordered? What if something is broken or not working?
IPromo will replace any missing, defective, or damaged products. And if they are unable to replace it, they will refund you the difference. IPromo asks that clients report any incorrect, missing, or damaged products within three business days of receiving their order. For defective products, please notify IPromo within 30 days of receipt. Depending on the nature of the issue, they may also ask you to provide photos.
What services does IPromo offer?
IPromo specialises in supplying branded and general merchandise to businesses and organisations of all sizes. A few of their capabilities include drop ship orders to any number of locations, overseas sourcing and direct to client importing, kitting and branded packaging, customised e-commerce platforms for B2C solutions, procurement for government entities (State, Local, Education, and Federal) and free product mockups with the clients’ logo.