Are the sizes for influenceu’s clothing products the same?
Unfortunately not, Sizing varies depending on the designer. If customers would like more size details on a product customers can visit influenceu for more information.
How long will it take to process my order?
Orders can take up to 2 business days to process but they are usually processed the same day when ordered before 5:00 pm EST. Orders placed on holidays will be processed the next business day.
Is it possible to change my order before I receive it?
Customers can only modify or cancel an order as long as it has not yet been shipped. If the product has already been shipped, unfortunately, customers can’t make any changes to their order.
I haven’t received my shipping number after ordering?
Every order is shipped with a tracking number. Once a customers order has been shipped customers will receive tracking information via the email used at checkout. Customers can follow the link in the email to start tracking their package. Please note: tracking numbers may require up to 24hrs to show relevant information.
I’ve received the wrong order, what can I do?
Please note influenceu reserves the right to reject any returns that do not comply with influenceu’s return policy. Any rejected item will be sent back to the original shipping address at influenceu‘s discretion.
What payment methods does influenceu accept?
influenceu currently accept Visa, Mastercard and PayPal. Customers can use any other card including American Express by checking out with PayPal. At this time influenceu cannot break up payments - the order must be charged to a single method of payment.
What does it mean when a receive a ‘Transaction Failed’ message when paying?
If customers receive a ‘Transaction Failed’ message during checkout they must contact their bank in order for them to authorize the transaction. Should there be any other issues, customers can visit influenceu’s website for any queries.