Which payment options do I have?
Inderwear accepts VISA, Mastercard, PayPal, American Express, Amazon Pay, Apple Pay, and Google Pay.
Is my personal and credit data safe?
On Inderwear, payments are secured by Verifone e-commerce. Bank details are scrambled with the SSL protocol (Secure Socket Layer) and directly transferred to the bank servers.
What is your returns policy?
In order to allow you to purchase with tranquillity, you have up to 15 days to return any items that do not suit you. Also, with the Serenity Insurance, you can exchange any item during 60 days, for free.
How do I return my items?
In order to exchange or return any item, go to your order history and add a message at the bottom of the concerned order details, explaining which items are concerned and the reason of the return. This request must be done within 15 days after the reception of your order. This period goes up to 60 days if you subscribe the Serenity Insurance. As soon as Inderwear receives your request, they will send you the return procedure. Then you will have 10 days to return the product. If the deadline is exceeded, they can refuse the return.
When should I expect my refund?
You will be refunded within 10 days after your request. In case of withdrawal, you will be charged for the return costs. If the product is not consistent with your order, the return costs will be borne by Inderwear.