What type of shipping methods does Illamasqua offer?
International Standard Delivery and International Tracked Delivery.
How long does the shipping take for international countries?
The shipping varies according to which shipping method the customer has chosen. International standard delivery takes 3-10 days based on location, and international tracked delivery takes 2-9 days based on location.
What is Illamasqua’s return policy?
It is important that customers check their order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to them immediately. So Illamasqua can investigate. Before attempting to return an order, customers will need to contact Illamasqua‘s customer service team to request a returns authorisation number. For more information click here.
Are there any products that cannot be returned?
The following products cannot be returned due to hygiene reasons – mascara and eyelashes, loaded lip polish, precision ink, slick sticks, hydra veil primer, matte veil primer & beyond veil primer, brushes, sealing, gel brow and lash gel.
Is Illamasqua vegan and cruelty free?
Yes! Illamasqua is vegan and cruelty-free. They have made a strong commitment to never permit animal testing on any of their products. With more than 150 vegan beauty products and shades, they are adopting this plant-based movement as they continue to innovate their high-performing, cruelty-free makeup.