How long does international shipping take?
All iHerb orders are shipped out from their US warehouses to your country by Air Freight. The estimated delivery window provided by iHerb reflects most standard deliveries. However, some orders may occasionally be subject to longer transit time caused by air freight delay, customs hold, or any other unforeseen complications outside of iHerb’s control.
What are the available payment methods?
iHerb accepts PayPal, Mastercard, VISA, Maestro, American Express, Union Pay, JCB, Apple Pay.
Why has an item been removed from my order?
Unfortunately, items may become unavailable after orders are placed. This may prevent an order from being fulfilled and shipped. iHerb‘s inventory management system will automatically cancel the out-of-stock item(s) 24 to 48 hours after an order is placed to ensure the rest of the items arrive by the estimated delivery date provided.
Something is wrong with my border, what should I do?
Please check the order invoice to ensure that the correct items were chosen for the order and that no items were removed from the order prior to shipping due to fulfilment issues. Also, check the order email confirmation for possible multiple tracking numbers as the order may have been split into multiple shipments.
When should I expect my refund?
Refund requests may take up to 3 days for review. Customers will receive an email notification once a decision has been made. Once approved, refunds typically take 5-10 business days to process back into the financial account associated with order payment. However, refunds may take up to 35 days to process for customers outside of the United States.