Can I choose my room when making a booking?
Booking on the Iberostar website, you can choose your favourite room with “My Room Online.”
Is web check-in necessary before my arrival at the hotel?
In line with the measures adopted to guarantee the safety of all guests, it is highly recommended that you check-in before arriving at the hotel. Then, when you arrive at the hotel, all you have to do is go to the “Priority check-in” desk where you will be given your room key.
What are the advantages of booking on Iberostar.com?
Discover all the benefits of booking your hotel directly on the Iberostar website. Also, by registering with Horizons you will get additional services and discounts on your bookings.
At what time can I check-in or check-out of the hotel?
Check-in is after 15:00 and check-out is before 11:00. These times may vary slightly depending on the destination you have chosen. You can request a late check-out or early check-in if you need it (this service is subject to availability and may incur a charge).
How can I modify or cancel my Booking made with Iberostar?
You can modify your booking online or by calling Iberostar customer service. If you are registered with Horizons, you can easily access from the “My bookings” section. If you have not yet registered, access from the “Manage bookings” option in the main menu of the website.
Is there a transfer service between the airport and my Iberostar hotel?
Yes, Iberostar offers a free shared transfer service between the airport and hotels in Mexico and the Dominican Republic.