How do I cancel my booking?
You may cancel your booking at any time in writing by emailing firstname.lastname@example.org. Cancellation charges may apply. The supplier cancellation policy can be found in the ‘Terms and Conditions’ section of their website.
Please note: It is possible to log in and amend or cancel your booking online. Cancellations may be made right up until the day of the transfer, dependent on location. If canceled online more than 48 hours before booked outbound transfer date and time, there will be a £10.00 administration charge (or £5.00 per booking leg) and the rest of the value of the booking will be refunded to you if already paid.
If canceled online within 48 hours of the booked outbound transfer date and time (including ‘no show’ bookings), your booking will incur a 100% cancellation charge.
Any amendments need to be made three days or more prior to travel.
What happens when I make a Booking?
HolidayTaxis is an online booking agent so that means once you have completed your booking, the details are sent electronically to one of the local suppliers in your destination. The contract is then between yourself and the supplier. The supplier then verifies the details on the booking and if all the details and information are accurate the transfer will be provided in compliance with their Terms and Conditions. It is therefore imperative that you provide the correct information when booking.
What happens if my flight is diverted?
Your airline is responsible for ensuring your arrival at the original airport booked. Their supplier is under no obligation to change the pick-up point to anything other than the airport booked.
How long must I wait for my shared shuttle transport?
The maximum waiting time for shared shuttle transport is one hour from the time you make yourselves known to the local supplier upon arrival at the airport. The supplier will try to keep waiting times to a minimum. Any complaints received regarding a waiting time of less than one hour will not be considered. In the case of a flight delay, you may be scheduled onto the next available service which may result in longer wait time.
Am I able to book a transfer with multiple drop-offs?
Yes, you can but it needs to be booked with their Tailor-Made Department. If you are traveling outside 72 hours, please fill out the Tailor-Made enquiry form on their website under the Tailor-Made section and their Tailor-Made team will get back to you. If traveling within the next 72hours – please call them on +44 1273 828 208.
What about Insurance?
All suppliers hold full public liability insurance. They do, however, recommend that you hold a valid insurance policy for the duration of your trip.