What is HisRoom return policy?
Returned items must be in unworn, unwashed, odour-free condition, with original tags and/or original packaging. Items returned within 30 days will receive a credit back on the initial credit card or account. All items marked “final sale” are not eligible for return. This includes final sale items with .99 price endings. While we strive to accept all returns, damaged/unsaleable items will not be credited or refunded. Should you wish to have these items returned to you, HisRoom is happy to do so provided you contact them in writing and include arrangements for the cost of the return.
Who pays for return shipping?
If you are returning an item, you are responsible for the return shipping cost. When you process a return, you can either choose to download a pre-paid shipping label for a fee of $5.95, which will be deducted from your return credit, or a do-it-yourself label. If you choose to return the item(s) yourself, HisRoom recommends that you use an insured, traceable method. HisRoom will not be held accountable for lost packages.
Does HisRoom accept international orders?
Yes! HisRoom ships internationally to over 100 countries and territories through their shipping partner Borderfree. HisRoom international customers can see product prices in their local currency, guaranteed order totals, cost-effective international shipping options and more. To see prices in your country’s currency, simply click on the flag icon in the upper right corner of HisRoom home page and select your country from the menu that appears.
When will my international order ship?
You will be quoted a specific delivery timeframe at the time of check-out based on your selected destination country and shipping method
How can I track my international order?
Once your package has cleared from HisRoom‘s international shipping facility and is on its way to you, you will receive a shipment confirmation email from Borderfree with your tracking information. You can also track your package through Borderfree with your order number.