Can I track my order?
If you have provided an email address, and your order has been sent via a courier other than Royal Mail (please check your order confirmation for courier information), you will receive an email with a link to your tracking information. If your order has been sent via Royal Mail, please allow up to 5 working days for delivery. If you have still not received your order, please contact their Customer Service team who will be happy to help.
How much is delivery?
- b] Standard Delivery (3-5 working days) - Their standard delivery cost is only £2.99 per order. Look out for FREE DELIVERY promos on selected items. Where there are multiple items in your order, you will only be charged one delivery fee based on the highest delivery charge within your order. The delivery charge will be added to your basket before checkout.
- Next Day Delivery (order before 7.30 pm 7 days a week) – where available, select this service at checkout for delivery Next Day when ordered before 7.30 pm, for only £5.99. Some postcodes including those in the Scottish Highlands, Northern Ireland, Republic of Ireland and the Channel Islands are excluded from this service. If they become aware that they are unable to meet the estimated delivery date because of an event outside of their control, they will contact you with a revised estimated delivery date.
Where do High Street TV deliver?
They deliver to the UK and the Republic of Ireland. Residents of the Republic of Ireland can order from www.highstreettv.ie or speak to one of their agents 24/7 on 0412 132 900.
What if I am not in to receive my delivery?
If you are not available to take delivery of your parcel, their courier will look for a secure area to leave it such as a garage, outbuilding or neighbour. They will then leave a card confirming where the parcel has been left which will also have contact details to arrange a re-delivery if necessary. For standard deliveries, they also use Royal Mail who may return the package to the sorting office for collection.
What is the payment method?
You can pay for products via our website by using a debit card, credit card, Amazon, Klarna or PayPal, or over the telephone by using a debit or credit card or in the case of postal orders by using a debit or credit card or enclosing a cheque or Postal Order.
Can my item be returned?
They’re sure you’re going to love your product, however, if you’re not completely satisfied, for additional peace of mind they offer you a 30 Day Money Back Guarantee in addition to your statutory rights. You may return your order within 30 days after the day you receive your product and receive a refund on the full product price (excluding postage and packing charges) providing that your item is unused, in a re-sellable condition, with its original packaging including all instructions, contents, and any free/bonus items received with your order.
Items excluded from their 30 Day Money Back Guarantee are:
- Items that have come into contact with food;
- Garments/ underwear – if the hygiene label or tag has been removed, or a garment has been worn;
- Goods that by reason of their nature cannot be returned including but not limited to items which cannot be returned in the same physical state as they were supplied.
If your item is damaged, faulty, or you wish to claim against your product warranty, please contact their Customer Service team before you return your item.
For full details of their returns policy.
What if my item arrives damaged or faulty?
They do everything they can to ensure your item arrives in perfect condition, however in the unlikely event that your item arrives damaged or faulty, please contact their Customer Service team before you return your item.
How long does delivery take?
Their standard delivery service takes 3-5 working days. They also operate a next day delivery service for an additional fee.
Can I cancel my order?
- If you’ve had change of heart, simply contact their Customer Care team on 0344 800 0631 / 0412 132 998 (Irish customers) and they will advise you of the next step.
- If you have paid by Klarna, as soon as High Street TV have accepted your cancellation/return, then Klarna will cancel the statement or refund your payment within 5 business days.