Does HerRoom accept international orders?
Yes! HerRoom ship internationally to over 100 countries and territories through their shipping partner Borderfree. HerRoom international customers can see product prices in their local currency, guaranteed order totals, cost-effective international shipping options and more. To see prices in your country’s currency, simply click on the flag icon in the upper right corner of their home page and select your country from the menu that appears.
What is Borderfree?
HerRoom partners with Borderfree, a global e-commerce provider, to offer international shopping. Borderfree allows HerRoom to show all their prices in your currency and displays your final total during checkout. Borderfree also lets HerRoom take advantage of a fast, reliable shipping network. When you place an international order, your transaction will be with Borderfree, but HerRoom is happy to handle all your customer service needs.
When will my international order ship?
You will be quoted a specific delivery timeframe at the time of check-out based on your selected destination country and shipping methods.
Can I track my international order?
Once your package has cleared HerRoom international shipping facility and is on its way to you, you will receive a shipment confirmation email from Borderfree with your tracking information. You can also track your package through Borderfree with your order number.
What is the HerRoom return policy for International orders?
HerRoom wants you to love your purchase! If you aren’t 100% satisfied, you can return your purchase for a refund. Please note: HerRoom only accepts new, odour-free merchandise with tags.
To begin an international return, please email HerRoom at email@example.com and request a Return Merchandise Authorisation (RMA). You will then receive an email from Borderfree with mailing instructions, drop-off locations and shipping costs related to returning the item(s).
Once your return is received and inspected, you will be issued a refund to your original form of payment. Please allow up to 5 days for HerRoom to process your return once they receive it.