What is hydrocolloid?
Hydrocolloid was originally designed for use as a medical bandage or dressing for wounds. It has a gel layer that’s formulated with pectin, gelatin and other ingredients that attract water and absorb fluids (such as pus). As the hydrocolloid draws in fluids or pus, the patch changes from transparent to opaque white, which is all the gunk that was pulled from the pimple.
Can I use Differin underneath the patch?
Hero Cosmetics does not recommend using Differin under customers’ Might Patch as Differin is known to dry out the skin. Hero Cosmetics recommends switching the days so customers skin can get a break. Clean the face first, apply the patch overnight. Then, in the morning, apply the Differin Gel and sunscreen on top to prevent dryness and irritation.
When should I use Rescue Balm?
Start using Rescue Balm as soon as customers have popped a zit or patched a pimple with Mighty Patch Original, Invisible+ or Surface. Hero Cosmetics recommends applying Rescue Balm after toning. Apply Rescue Balm 1-2x daily to renew post-pimple skin and push the skin comeback into hyperspeed
How does Micropoint for Blemishes work?
Hero Cosmetics’s Micropoint for Blemishes patch has 173 hyaluronic acid microneedles that penetrate and dissolve into the skin to deliver acne-fighting ingredients like salicylic acid, beta-glucans and totarol. The unique, pyramid-shaped microneedles are designed with an ultrafine tip, so they can go deeper and are 100% pain-free, even on sensitive areas.
What should I do If an item is missing from my order?
For faster delivery, Hero Cosmetics may ship customers’ orders from multiple warehouse locations, so the order may arrive on different days from different carriers. If the missing item(s) is not listed on the packing list found in the carton, it is likely coming in another package. If customers have not received all of their items within 5 business days after the initial delivery, please send Hero Cosmetics an email at firstname.lastname@example.org.
Can I apply a discount to a past order?
Unless the order was placed while the deal was running, Hero Cosmetics is unable to apply a discount on a past order.
Why did I receive a bill for duties/taxes/fees?
Some international countries require a duty/custom payment on arrival. Please note that Hero Cosmetics’s website price does not include these fees. Depending on the country, the amount may vary. Customers should please check their local customs office for details.