Where do Great Plains deliver?
Great Plains delivers worldwide.
How to return an item?
Please send all returns to the following address, using the returns label provided if possible:
Great Plains (E-Commerce Returns)
Unit B, Dolphin Way, Purfleet, Essex, RM19 1NZ
Please include a completed returns form with your package. If you didn’t receive a returns form with your order, you can include a handwritten notice with your name, contact number, order number, the reason for the return, whether you would like a refund or exchange and if an exchange, the requested replacement item(s). If your order qualifies for free returns.
If your order does not qualify for free returns, you will need to cover all costs of returning any items to them yourself. They strongly recommend that you return any items via a registered trackable service and obtain and retain the proof of posting as they do not accept responsibility for items that fail to arrive with them. They do not accept hand delivery of returns to our distribution center for security reasons.
*RETURNING ITEMS THAT QUALIFY FOR FREE RETURNS
They offer free returns, on a promotional basis, from time to time, when you spend $62.81or more in one order. Their promotional free returns offer only applies to:
*standard deliveries made to UK addresses
*returns made from UK addresses
*orders placed and paid for in GBP
*orders placed outside sale periods (unless otherwise stated on the website)
*items returned in the same package
Please affix the pre-paid peel-off returns postage label supplied with your order to the front of your parcel, take your package to your nearest Post Office and send it to our returns by post address.
If you didn’t receive a pre-paid peel-off returns postage label, please email mailorder@greatplains.co.uk or contact Customer Services on 0333 400 7227.
They strongly recommend that you obtain and retain tracking details of the posted return as they do not accept responsibility for items that fail to arrive with them.
*RETURNING ITEMS FROM OUTSIDE THE UK
All overseas customers should send returns to their returns by post address. They do not currently offer free returns to overseas customers. You will, therefore, need to cover all costs of returning any items to them yourself. They advise that you mark your package ‘returned goods’ to avoid further duties.
Remember: Please include a completed returns form with your package. If you didn’t receive a returns form with your order, you can include a handwritten notice with your name, contact number, order number, the reason for the return, whether you would like a refund or exchange and if an exchange, the requested replacement item(s). They strongly recommend that you return any items via a registered trackable service and obtain and retain the proof of posting as they do not accept responsibility for items that fail to arrive with them.
If my item is faulty. What do I do?
Unfortunately, manufacturing faults and listing errors do occasionally occur. If your item is faulty or not as described, you have 30 days from delivery to return your item and receive a full refund. Thereafter, you will be offered a repair, replacement or refund (partial or full) depending on the item, date of delivery and usage. If you believe your item is faulty, or not as described, please email mailorder@greatplains.co.uk or contact Customer Services on 0333 400 7227. They will be able to direct you on how to return your item to them, free of charge so that it can be assessed by their returns team.
What is the payment method?
Great Plains accepts Visa, Master Card, American Express, and PayPal.
How will I know my size?
Great Plains offers a very compressive size guide.