I just purchased something but it is now on special, can I get a refund on the difference?
At Glassons, they act quickly in adjusting prices in response to fashion trends and stock levels. This is the nature of fast fashion, so they are unable to give a refund on the difference if an item you purchased is now on sale. Rest assured, Glassons always has another great promotion right around the corner, so keep an eye out online!
Can I cancel or amend an order?
Glassons is really quick at picking, packing, and processing your order to make sure you receive it ASAP. This means you are unable to cancel or amend an order once you have placed it.
Do you accept returns?
Yes, all online orders can be returned within 30 days for Australia and New Zealand, or 31 days for all other countries of receipt by sending them back to Glassons’ Distribution Centre using a Returns Note (excluding swimwear, underwear and earrings which must be returned to their distribution centre).
Why is my order suspended?
Glassons’ system automatically suspends orders as a security precaution to protect not only themselves, but you the customer from fraudulent activity. In the event that your order is suspended, Glassons may request you to send through ID verification before they can approve it. To protect your privacy, you’re more than welcome to cover sensitive details such as your date of birth, ID number, and expiry date on your ID. If you have any concerns regarding this, please email their Customer Service Team and they are happy to help.
Where does Glassons vintage product come from?
Glassons Vintage product is hand-picked by Glassons buying team, sourced from around the world, just for you.