What is the payment method?
Fitness Options accepts Mastercard, Visa, Delta, Switch, Solo, and Amex.
What is the cost of delivery?
Delivery is free of charge to all destinations in England and Wales unless otherwise indicated. Any carriage that is required will be clearly marked. However, a surcharge will apply to areas of Scotland, Northern Ireland, Isle of Man, Isle of Wight, Channel Islands, Scilly Isles and all European destinations in which case you will need to telephone 0115 9736444 for a quote. Orders placed through the store may carry a different delivery charge to orders placed online.
What is the return policy?
Please note that you will be responsible for the cost and safe return of the product. The only thing they ask is that you inform them in writing within 10 days from the day you receive the goods. All correspondence regarding the return of the product must be addressed to:
Fitness Options (Nottm) Ltd
(opposite Tesco/Esso Petrol Station)
Or e-mail firstname.lastname@example.org
Please return them in the condition that you received them and in the original packaging. Some of the equipment can be quite large and heavy. Therefore, they strongly advise you to retain the original packaging, as to collect this type of product out of its box can cost considerably more. If you require an engineer to dismantle the product then a labour charge will also apply. They will write to you within 21 days of your notification, confirming your cancellation, informing you of the collection date, if required, the cost of collection and the method of collection. They guarantee unless you have agreed to other arrangements, to collect the products and refund your money within 30 days of you cancelling the agreement. If Fitness Options has arranged a credit agreement on your behalf, this will automatically be cancelled.
Which products are non refundable?
There are certain products, by their nature and usage that cannot be returned. These are;
* When you have had goods made to your specification or personalised
* Books and magazines
* Products that deteriorate or expire rapidly
* Nutritional supplements
* Goods due to hygiene reasons i.e. heart rate monitors and slimming belts that use perspiration to work, cannot be returned once used.
However, you have the right to inspect them and return them if unused.