Can I have a delivery sent to another address than my own?
Yes, that can be done. This may, however, cause some difficulties if the payment option “credit card” is selected. Whether or not you will be able to enter a delivery address other than your own depends on the security criteria you have registered with your credit card provider.
How do I track my order?
You will receive a shipping confirmation from FC-Moto as soon as they have received your payment and the shipment was sent off. This email will contain a tracking code with which you can track your order. Please note that it may take a few hours for your tracking code to be registered, as it will only just have been transmitted to the logistics provider when your shipping confirmation email was sent.
What should I do if I receive a damaged item or an incorrect item?
Please send FC-Moto a photo of the item via email to kontakt@fc-moto.de. In the event of damage, please send them a photo that clearly shows the damage. In the case of an incorrectly delivered article, please send FC-Moto a photo of the product as well as a photo of the barcode and the label. As soon as they have reviewed the case, they will contact you immediately. If there is a mistake on their part, FC-Moto offers you a return label for free shipping. For countries where this is not possible, FC-Moto offers a refund of the shipping costs.
How long is the warranty period or the guarantee?
The statutory warranty is 2 years. In addition to this statutory guarantee, some manufacturers offer an extended guarantee period. Complaints are also processed directly through FC-Moto.
Can I add an item to my current order?
FC-Moto can add any number of items to your order – but only if you selected cash on delivery or prepayment as your payment option. Please note that the shipping costs may have to be adjusted. FC-Moto will only be able to make changes to an order paid via credit card, Sofort online bank transfer or PayPal if the total order value remains the same because these payment types are linked directly to your bank account. For example, you would like to replace one item with another. The new item has the same price or costs less than the original item – they can then make the change for you. Please let us know if you would like to modify or cancel your order because that can only be done by our customer service.