What is the payment method?
Ezibuy accepts all the major Credit/Debit Card, Gift Card, and Afterpay.
Can I cancel something from my order?
Unfortunately, they are unable to access your order, as once it has been processed it is closed to ensure efficient processing and delivery. When you order arrives, please send the item that you no longer require back to them, and they will arrange a refund. If the item you wish to cancel is on backorder, please let them know the style number, and they will cancel this for you.
How long will it take for my order to arrive?
Standard New Zealand delivery of items purchased through EziBuy Limited is within 5 working days, while standard delivery of Next items is within 7-10 working days. Priority delivery, where available, is within 1-2 working days for orders placed before 3 pm on weekdays (exclusions apply).
The item I have received is faulty - what can I do?
Ezibuy apologise for the inconvenience this has caused you. If the item was purchased in the last six months we can offer a refund or exchange, including a refund on faulty earrings, Beauty or Outlet styles purchased. Please contact them at your earliest convenience by phone 0508 500 500 or email. Please include your details and the style number of the item.
How long do I have to return items?
Ezibuy are so proud of their products that if you are not happy with your purchase for any reason, you can return it to them within 30 days for an exchange or refund. Earrings and Outlet styles are not able to be returned or exchanged unless they are faulty. Should you not wish to keep the Outlet purchase they recommend you gift to a friend or donate to your favourite charity. If you do return your Outlet style to EziBuy, they will donate it to the Hospice store on your behalf. If the garment is faulty, EziBuy will meet its obligations under the Consumer Guarantees Act and credit you a refund for the product.