How can I pay for my order?
Exante Visa, Visa Debit, MasterCard, Maestro, American Express, Alipay, One4all, PayPal, and Klarna.
How do I cancel my order?
They’re sorry to hear you want to cancel. they help with anything so that you don’t have to. You can contact their Customer Service team via the ‘Still need help’ section (below).
*If not then select the order that you wish to cancel. You can choose to cancel individual items or the whole order.
*They’ll send you an email within an hour to let you know if the cancellation worked.
*If it fails, this is because the order is getting ready to be sent. Items that are in stock are processed quickly so that they can aim to get products to their customers without delay.
*See their Returns Policy to help you get the order back to them instead.
I have received a faulty item. What should I do?
They’re sorry that happened! We take pride in all their products. So that they can look into this for you, please contact them via the ‘Still need help’ section (below).
It’d really speed things up if you could find the information below before contacting them, don’t worry if you can’t though, they can help once you get in touch.
*Order Number*Product Name*Details of the fault*Images that support the fault, if applicable
As soon as they’ve looked into the fault they’ll send you an email with the outcome.
How do I return an item?
They try not to make things complicated for you, contact their Customer Service team via the ‘Still need help’ section (below) and they’ll do the rest.
You’ll need to tell them the reason for the return so they can choose the best option for you. Please refer to their returns policy page for more information.
When will I receive my refund?
Your refund should be returned to your account within 5 working days and they’ll send you an email to let you know it’s on its way. If you don’t receive your refund and it’s been 10 working days since you received their email, then you’ll need to contact their Customer Service team through your account.