How do I correct or update my personal information?
To change, correct, or update your personal information, please firstly log in to your account, then go to the My eSkybird page and click on the Update My Personal Information button.
Would I get a tax invoice from eSkybird?
No, because eSkybird is not the seller. If you do need a tax invoice, please contact the seller and ask for one.
How do I know my order has been processed?
Log in to eSkybird and go to the My eSkybird page, there you can then track your purchase by clicking on the “Under Process Orders”.
Can I cancel my order?
No, you can not. You should not buy if you are not sure what you want; but once you buy it, you are obligated and liable to fulfil the purchase. You can not simply change your mind about a purchase.
What do I do if I’m not happy with my purchase?
If you are unhappy with your purchase because you don’t like your choice of colour, size, functionality or style, you should not expect eSkybird to do anything for you in this case. However, if what you get is not as good as described by the seller, then you should complain to the seller for a solution. If you buy through eGuard, you are actually highly protected by their money-back guarantee program. You should then complain to eSkybird providing the detailed product information and request for a money back. They will support you and give you money back once they know the nature of your problem is genuine.