What is the payment method?
Enertor accepts VISA, Mastercard, American Express, Maestro, Apple Pay, Google Pay, Klarna, and PayPal.
How long will the Running/Walking insoles last?
How long a pair of insoles last depends on many factors eg daily use, gait, a person’s weight and conditions they are worn in. Usual insole life expectancy would be somewhere between 6-12+ months though higher mileage users are likely to need a new pair before this, possibly between 4-6 months. Often the insoles last longer than a pair of trainers, though most people do change their insoles when they buy new trainers. The insoles can be transferred between footwear though it may be easier to have multiple pairs to avoid transferring all the time. This will give you ongoing comfort and protection across all your footwear.
What is the 60-day money-back guarantee?
Enertor are confident you will be happy with your Enertor purchases. That’s why they offer their 60-day money-back guarantee policy so you can try their products, love them or return them to them in any used condition for any reason if they are not for you. When you shop with them directly at Enertor you are covered by this 60 day returns policy. So if for any reason you’re not loving their Enertor products or you need to exchange them for any reason, please email them within 60 days of purchasing from them and they can either exchange the product/s for something that may work better for you or give you a full refund.
How do I return an item(s)?
Please send the item back to them to the following address whilst ensure you obtain a receipt or proof of postage.
Unit 10-15 Pegasus
Returns or exchanges are at your expense.
Will, I receive a full refund for my order if I return the items?
Yes, if it is within 60 days. Unfortunately, if there was a shipping charge (orders outside of the UK) they are unable to refund you for the shipping charges.