Which payment options do I have?
Elite Supps accepts VISA, Mastercard, American Express, PayPal, Apple Pay, Google Pay, AfterPay, Klarna, ZipPay, LayBuy.
How secure are online payments?
Elite Supps takes fraud very seriously, so all credit and debit cardholders are subject to validation and authorisation by both them and the card issuer. All credit card information is transmitted and processed in an extremely secure 256-bit AES encrypted environment and is subject to anti-fraud checks. Elite Supps does not store cardholder data during the checkout process and they are fully PCI-DSS compliant for online purchases. To better protect our customers when making online payments by card you may be presented with 3D secure security measures (set of rules) when paying. This is dependent on your bank issuer and may require you to enter a password or get a security code via email or phone.
Do you ship internationally?
Yes, Elite Suppsoffers a flat rate on shipping for all international orders - meaning it is the same regardless of how large your order is:
How does your 30-day Money Back Guarantee work?
The 30-day Money Back Guarantee is applicable if you have a change of mind about a product you have ordered (for example wanting a different flavour) or decided you no longer want the product. To be eligible for the 30-day Money Back Guarantee, the product must be returned unopened, an enquiry must be lodged within 30 days of the purchase date. Once Elite Suppsreceives your item back in a re-sellable condition, your money will be refunded. If you have received an item that is defective or faulty, you are entitled to receive a replacement or refund at any time - there is no time restriction.
What is pre-purchase?
Pre-purchase, or pre-order - is when you can lock in and reserve your specific items today for products that may not be available to dispatch immediately. Pre-purchase items include notes in the description advising on the estimated arrival times for the specific product in reference. Pre-purchase items that are bought in orders with more than 1 product cannot be split - so your entire order will ship when your pre-purchased item arrives.