Can I fully customise my outfit?
East Essence offers length customisations under each item so you can ensure the perfect length of the garment. For further customisation, they offer an exclusive seamstress made garment to your exact measurements. For such requests please email firstname.lastname@example.org and they will do their best to accommodate you.
If I change my mind on my order but it is already shipped, can I refuse the package?
No, please accept the package and send an email at email@example.com to obtain an RMA number to return the package. You have 24 hours after the standard order is placed to cancel/change it. Express orders cannot be cancelled once processed. Please call East Essence at 510.943.4040 if you are past this deadline and they will do their best to assist you. While they will try their best to redirect the package back if it is shipped, you will be responsible for return shipping.
How do I track my package?
Log on to your account and click track order. You can also email us at firstname.lastname@example.org to get an update.
Are there items that are not returnable or exchangeable?
All standard items are returnable or exchangeable. Kids items are exchanged only for a different size. Swimwear and lining items are final sale and cannot be returned or exchanged. Items under Sale/Clearance tab are final sale. All custom length items are returnable/exchangeable minus the custom fee (as the fee was for making the customisation request you made). All plus size items are returnable/exchangeable minus the fee. Fully customised items are final sale
How safe am I using my credit card online?
East Essence’s website is safe and secure and they use PayPal and Bank of America Cybersource to process the payment. Your credit card information is encrypted and not available for East Essence. They are a recognised store by Google and Bizrate and are happy to provide any authentication you might need to feel safer.
What other payment methods do you accept?
You can use PayPal, Western Union, Bank Wire, Money Order. You may also buy from our Amazon and eBay store.