What type of licence do I need to hire a car in other countries?
All drivers are required to hold a current full and valid driver’s licence for at least 12 months, without any restrictions. Probationary licences are not accepted. Your valid driver’s licence must be presented when collecting your rental vehicle along with the licenses of any additional drivers. Many countries such as New Zealand, UK, US, Canada and some European countries may not require an International Driving Permit, if you intend to hire a car elsewhere having a Permit is strongly recommended.
How old do I need to be to hire a car?
Depending upon the country and rental company this can vary between 21 and 25. The following applies for our most popular destinations.
Is entering a flight number important when booking a car rental at an airport?
Yes, your arrival flight number is important information for the car rental company if you are collecting a vehicle from an airport. If you experience a flight delay and the rental company is aware of your flight details, they are more likely to hold the vehicle for you. Without arrival flight details in your reservation and if you haven’t collected the vehicle at the booked time, they may treat your reservation as a ‘no-show’ and release the vehicle to another customer. If no flight details are entered into your reservation, DriveNow cannot guarantee the rental car supplier will hold the vehicle for you, especially during busy holiday periods.
Can I be guaranteed a particular rental vehicle?
No. No rental supplier will guarantee that a particular make, model or colour will be available for a specific reservation. You will notice that vehicles are always designated “or similar” as specific makes & models within a vehicle category may vary in availability and features such as passenger seating, luggage capacity, equipment, mileage and engine size. Vehicle types, images and specifications displayed online are given as a guide only, they are simply an example of the type of vehicle that the rental company includes within that Vehicle category. You will be booking a particular category rather than a specific vehicle model.
How do I modify or cancel my reservation?
If you need to do a change of dates, change of location or change of vehicle type, the rental company will require a new booking. Simply go ahead and make a new reservation and then cancel your original booking. When booking with DriveNow there are no cancellation fees. Please note that any change made to a booking will see the original rate cancelled and the current rate applied. This is a requirement of the rental company.