How do I place an order?
Ordering with them online is simple; find the product you’d like, chose between the available drop-down options (which vary by-product) and click add to basket. You can then click on your basket in the top right of any webpage to amend quantities or delete items, as well as chose whether you’d like to pay a 50% deposit or pay in full. Clicking the checkout button will take you through their secure WorldPay system where they will take payment from your card and complete your order. They reserve the right to charge a £50 order administration fee.
Alternatively, if you’d prefer to talk to a sales representative they would be more than happy to take your order over the phone. Call them on 01254 268 590 to place an order today.
What methods of payment do Designer Sofas 4U accept?
They accept all major credit and debit cards, including MasterCard, Visa, Switch/Maestro, Amex and JCB cards as well as PayPal, Google Checkout, personal cheques, and bank or building society cheques (Please make payable to “Designer Sofas For You Limited”).
What happens if I cancel my order?
DesignerSofas4U are specialists in making bespoke furniture, which unfortunately means that they will not accept any returns from a customer unless this made to measure product is faulty, or damaged during delivery. This is because each piece is tailored specifically for each customer and can’t be resold. All other furniture orders can be cancelled up to 14 days before the delivery date. If you decide to cancel your order, DesignerSofas4U will keep your 30% deposit together with a £50 administration charge.
Once your furniture has been delivered, DesignerSofas4U will not accept any returns or offer a refund unless the product has arrived faulty or has been damaged in transit. If this is the case, please contact their office immediately before signing.
Due to hygiene reasons, they will only accept a returned mattress if it is wrapped in its original packaging. If you would like to test a mattress, please do so with it still contained in its packaging until you have decided to either return or keep it.
Their returns policy does not affect your statutory rights.
When can I expect my order?
Delivery times will vary product to product, though as a guide they list an estimated delivery time in the item’s description.
What if I’m unable to take delivery of my order when it’s ready?
DesignerSofas4U will contact you when your order is ready for dispatch from their warehouse to arrange a delivery slot. Your order must be shipped within 14 days following this or they will charge you for storage, which is payable in advance.
If they have been unable to deliver your furniture after 2 months, your order will be canceled and a refund issued, less a 30% deposit, a $60.52 administration fee, and any storage fees left outstanding.
What happens once I’ve placed my order?
Once they have received your order they get to work straight away. Since bespoke orders are produced by hand they will take longer to be shipped than other products. Most orders are shipped within two weeks, though smaller items like tub chair or footstools could be with you within 3 to 5 days – when your items are ready for dispatch their courier will contact you to arrange a delivery time.
How competitive are Designer Sofas 4U‘s prices?
Their prices reflect a saving of between 10% - 40% of the average retail price for each individual item. DesignerSofas4U can’t possibly keep track of their competitor’s prices and special offers, but they are so confident that their low prices are the most competitive in England that they have their own price promise; if you are quoted a lower price for a product elsewhere then they won’t just match it – they will beat it.
How do Designer Sofas 4U calculate delivery times?
Every item in their range has its own unique delivery time that is up-dated daily to reflect changes in the supply chain. Specialist craftsmen manufacture many items of their furniture pieces by hand in the UK, and the delivery time reflects this. Long delivery times are not unique to DesignerSofas4U; they are the norm with virtually all UK furniture retailers. By making and delivering your furniture to order they are able to offer you the broadest choice of furniture possible, allowing you to choose the item that is just right for you and your home. If fast delivery time is important to your purchasing decision they recommend that you browse their store further to see if there is an item with a shorter delivery time. Most of their items are delivered to your door within a 4-week period.