How can I view or track the status of my order?
Once you have received your shipping confirmation email you can go on Cult Gaia.com to view the status of your order. It may take 24 hours for tracking updates to appear.
If you are an international customer, visit Cult Gaia.com to track your order.
What does it mean if an item is available for pre-order?
The nature of Cult Gaia products means they sell out quickly and this allows them to hold your place to make sure you get what you want. The item will be shipped by the date shown in the product description. Please note that your card will be charged fully when a preorder is placed. This is the only way Cult Gaia can allocate the item to you.
How did I cancel or change my order?
Once an order is placed, it cannot be modified or cancelled. However, feel free to email customer service at hello@Cult Gaia.com and one of their representatives will do their best to accommodate your change.
How can I return my order?
Most orders shipped within the United States can be returned within 14 days of receipt.
You can visit the Cult Gaia website to view their return policy and return your order. The return shipping amount will be deducted from your refund.
Items purchased as “FINAL SALE” cannot be returned or exchanged, no exceptions.
How can I guarantee that the product I purchased is authentic?
Authentic Cult Gaia products are available on their website and at Cult Gaia stockist’s locations. Please contact customer service for specific inquiries.
Cult Gaia company does not offer merchandise for sale through individuals, flea markets, unauthorised retail locations, or at auctions.