Do I need to register before placing an order?
No, you do not have to. You can place the order directly on the Chicloth website without registering. If you change to another computer, you will not see the initial order information. If you like, you can also choose to register on the Chicloth website.
Can I modify or cancel my order?
If you did not pay for the order then you can modify and reorder.
If you finish the payment for your order, you can cancel or modify it in 24 hours for any reason. If more than 24 hours is exceeded, please send a request to the Chicloth customer service “firstname.lastname@example.org” for assistance.
If I want to change information (such as colour, size, shipping address, shipping method) of a paid order, what can I do?
Chicloth can only change that information for you if the order has not been shipped out. Therefore, please be more careful when placing your order. If there are changes, contact Chicloth via email@example.com
What kind of secure payment methods does Chicloth accept?
Chicloth uses PayPal to facilitate any payment processes. You can also use Credit Cards, Debit Cards, PayPal Wallet, Bank Accounts, E Check, and any other payment methods that PayPal supports to complete your order on the Chicloth website. Chicloth also supports Credit/Debit card of Visa Card, Master Card, JCB, and Maestro.
How much is the shipping fees?
It depends on weight and distance. You can see the exact fees when choosing the shipping method. Any order over $39 can enjoy free standard shipping on the Chicloth website now!
How do I track my order status?
Once the order is placed, you will receive an email about the order information. You can also Log in to the Chicloth website and track your order under ‘My Account> Order History’ on the top right side of the website. Once the order is shipped, you will receive an email with the tracking number for your package.