How do I track my order?
Users are able to track orders by accessing “Orders” under the “Me” section. Then select “Track” If you have any trouble tracking an order on your own you can contact a member of Chic Me‘s customer service department and provide your registered email address and/or order number. Just contact them by clicking “Contact seller” in your order account with submitting the ticket, we will reply to you within 24 hours.
Will I be charged for customs, taxes, VATs, or other extra fees?
Chic Me does not collect fees for any costs other than the products we sell and shipping. in some unique cases, it is possible your local post office may request additional fees for customs, taxes or VATs. If you have any questions regarding such fees, please contact your local post office.
What countries does Chic Me ship to and how long will arrive?
Chic Me ships products to countries around the globe. And it generally takes three to five weeks to arrive at their destinations in Western countries by standard shipping. This timeframe begins from the time that a product is delivered to the carrier service by our merchants. Because we work with a number of different merchants, it is typical for items ordered from multiple merchants to arrive at their destinations separately. Express shipping is available at an elevated cost for customers who wish to receive their items on an urgent basis.
I have received damaged goods, what do I do?
In the unfortunate case that one of Chic Me’s products arrives damaged or defective, they offer full refunds. Chic Me asks that you provide a photo of the product to their customer service department so that they may work to process your refund request. Please contact them by clicking “Contact seller” in your order account with submitting the ticket, they will reply to you within 24 hours.
What is your return policy?
In the event you are unhappy with your order, Chic Me is able to provide full refunds to customers once the products are shipped back to them. In the event that shipping costs would exceed the value of your items, they will make an agreement with you on your unreturned items. Please do not make returns directly to the address on the package received. Please only send to the address that Chic Me customer service provided. Any return or exchange will be valid after being accepted by their customer service centre.