Where is my order?
Your order could be in a couple of places… the warehouse, awaiting dispatch, with the courier on its way, or delivered. The first thing to check is have you received your dispatch email? If yes, then it’s on its way. You can also track your order on the help page. If you haven’t got your dispatch email (don’t forget to check those junk folders) then your order is waiting to leave boohoo. Once you have the dispatch email you can track it yourself via the link in the email or by using the track my order section at the top of this page.
If you don’t have your order number with you, you can get it by logging into your account and then going to ‘Order History’.
Why was my order cancelled?
If you’ve placed an order and received a cancellation email from boohoo, they’re very sorry. This will usually be because the stock wasn’t in the warehouse when they came to process your order. You will receive a cancellation email and a refund via the original payment method used. The refund may take up to 7 days, this is the banking process and not something they can speed up.
Why is my order late?
Are you sure it’s late? Please double-check the delivery option you selected, cut off times for ordering and the date which boohoo said it will be delivered by. You can check delivery timescales on the Help section.
If it’s after 8pm on that date then it’s late.
If it’s before the advised delivery date and you’ve had your dispatch email, then it’s on its way. Your delivery date has to have passed for boohoo to be able to investigate where your order is. On rare occasions, they do come up against a bump in the road. If your delivery date has passed, please contact boohoo and have your order number ready.
Can I cancel or edit my order?
As soon as you place your order, boohoo are on it – they know you need it fast. Unfortunately, this means they will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds!). You’ll need to place another order or return any unwanted items.
I received a faulty item what do I do?
boohoo are really sorry to hear that you’ve received an item that’s not in perfect condition. So that they can get this fixed for you please head over to their ‘Contact Us’ section.
To help them get this fixed for you ASAP when you first contact them please include the following information; -Your name, -Order number, -Product name and code, -Picture of the fault, -Description of the fault. (The product name and code can be found on your order confirmation email).
If you contact them via the ‘Contact Us’ form please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.