Can I change my artwork once it has been approved and is in production?
Once your artwork has been approved it will go straight to production and no changes can be made.
What if the colours on the custom banner don’t come out the way I expected?
Printers at Best Of Signs are calibrated to print colours accurately to match the order, but in cases that they do not, Best Of Signs cannot be held responsible. The appearance of the thumbnail could be different on Best Of Signs’s screens and equipment compared to yours. Best Of Signs will not issue refunds or accept returns due to colour, depth or tone. They address each of these situations on a case-by-case basis.
What is the Best Of Signs return policy?
If there are any errors on Best Of Signs’s part after the artwork has been approved, they will send a replacement banner with priority shipping at no charge to the customer. Best Of Signs also offers a refund for the total amount. Clients must follow these steps in order to get a refund or reproduced banner. All returns must be reported within 48 hours from the delivery date.
• Go to “my account” to create an online ticket. Here, customers must attach a picture of the damaged banner or incorrect product(s). Typically, a customer representative will respond within one business day and resolve the issue. In some cases, Best Of Signs will ask for additional information related to the damaged banner
Refunds will be issued within 48 hours if the online ticket is approved and will be processed and credited back to the original form of payment.
Do the custom banners have grommets or holes along the side for hanging? If so, can I order more for my signage?
All of Best Of Signs’s banners include grommets every three to four feet apart—per industry standards. If your banner needs to have grommets placed at specific points, please explain in the “special instructions” space.
How long does it take to receive my custom banner?
Once Best Of Signs gets the approval for the artwork, their team will take 24 to 48 hours to work on the banner. From there, it depends on the type of shipping, which could range between three to nine business days
What is Best Of Signss’ Quality Guarantee?
Best Of Signs’s 90-day promise guarantees that products do not contain manufacturing defects, and, if the product fails, breaks, or has ink issues due to a manufacturing defect during that time period, they will either replace the product or issue you a credit equal to the value of the failed product. Best Of Signs reserves the right to investigate the claim and determine whether or not the failed product is covered by their guarantee.