Are the products on your site originals?
Yes, all of their products are 100% genuine, they work directly with the official distributors in the United Kingdom.
Which payment methods do you accept?
They accept most credit cards including Visa, Mastercard, and American Express. They also accept Switch and Maestro debit cards.
How will my delivery be arranged?
You will be contacted by a customer service agent to advise the days on which they deliver to your area and work out when delivery is most suitable. If you are unavailable, a courier will contact you to advise a later delivery date.
Will I get a receipt?
Yes. They will send you an email confirming your order and the payment amount.
What happens if I decide I don’t like the goods and want to return them?
This is perfectly fine as long as you contact them by phone within 7 days of receipt of the delivery of the product. They will provide a refund of the purchase price and the cost of delivery, however, please note that they do deduct a collection fee from the total refund sum.
What can I do if my item arrives damaged?
In the unlikely event that your item is damaged, send they pictures and a description of the damage along with your order number to firstname.lastname@example.org. They will acknowledge your email and work out the best way to resolve the issue for you. Either a replacement part or a new item will be sent to you and they will arrange collection of the damaged product if necessary. Please note that damages are rare due to the care taken in the packaging and transit of their goods.